Status, Priority & Billing Reference
What every value in the Status, Priority and Billing columns means.
A lookup table for the three columns on Order History that use their own vocabulary.
Status
| Status | Meaning |
|---|---|
| Received | The order exists and is waiting. This is where every new order starts. |
| Processing | A report is being generated right now. |
| Pending | Some results on the order are not final yet. |
| Processed | A report has been generated and can be opened from the Report column. |
| Corrected | A corrected version of the result was issued. |
| Cancelled | The order was cancelled and will not produce a report. Cancelled orders appear in Orders Requiring Attention on the Home dashboard. |
If report generation does not succeed, the order goes back to Received — there is no separate failure status — and you can select it and process it again.
Two details worth knowing. Processed and Pending take precedence over everything else: an order that has a report shows Processed even if it was later cancelled. And a few orders carry a workflow state with no friendlier name (draft, ready, reported), which is shown as-is. Hover over any badge to see the underlying workflow state, which is useful when reporting a problem.
Priority
Four values — Urgent, High, Normal and Low — set by selecting the badge. New orders default to Normal.
Orders imported from instruments may arrive with their own priority wording; these are mapped for you, so stat becomes Urgent and routine or medium becomes Normal.
Remember that changing priority on a row that is part of a multi-row selection changes it for the whole selection. See Order History.
Billing
| Value | Meaning |
|---|---|
| — | Nothing has been charged. Either the report has not been generated yet, or the order predates billing. |
| Included | Covered by your monthly report allowance. No cost. |
| Free | Covered by your negative-result allowance. No cost. |
| A dollar amount | Beyond both allowances. This amount appears on your next invoice. |
Included and Free both mean the report cost you nothing, but they draw on different allowances — which is why they are shown separately. Knowing which one is running low tells you what will start costing money first.
The same four values appear on your Billing page, in the Report charges table.